Privacy policy
We at DM Intelligence LLC (also doing business as Decentralized Masters, and including all of its Affiliates [altogether, “Companies”]), referred to herein as “we”, “us” or “our” or “Company”, respect and protect the privacy of those who explore our Services (“Users”) and Users who sign up for and access our Services (“Customers”) (together referred throughout this Policy as “you” and “your”).
This Privacy Policy applies to information that we collect, store and use about you when you access or use our Websites (including www.decen-masters.com, decentralizedmasters.com) applications, products, features, functionalities, content or other online or mobile services (collectively, the “Services”). The term “Services” encompasses, but is not limited to, our current Services and any future new Services we may introduce over time.
This Privacy Policy describes how we collect, use, and share personal information when you explore, sign up for, use or access our Services, which includes our websites (each a “Site” and collectively the "Sites") or when you use any of our application programming interfaces (“API”) or third party applications relying on such APIs (together, our “Apps”) and related services. Accessing and using our Services means that you accept this Privacy Policy and its terms.
If you do not wish for your personal information to be collected, used, or disclosed as described in this Privacy Policy, or you are under 18 years of age, you should stop accessing our Services.
We collect and use your information in order to provide and improve our Services, and to protect the security and integrity of our Services, and meet our legal obligations. We share your information among our Companies, as well as trusted third parties and service providers, in order to offer our Services and fulfill legal requirements.
Table of content
DEfinitions
“Affiliate” means any legal entity worldwide in which the Company directly or indirectly, shares common ownership or control with another entity, or owns more than fifty percent (50%) of the stock, shares, membership or other indicia of ownership, entitled to vote for the board of directors or other governing body of such entity. Affiliates may include subsidiaries, parent companies, or other related entities within a corporate group.
“Customer” means a natural person who signs up for our services.
“Personal Information” means any information relating to an identified or identifiable individual that is collected from our Customers and Users via our Website or offline at one of our in-person events or programs. Personal Information may include a Customer’s or a User’s: full name, physical address, email address, IP address, or other identifier. Personal Information does not include any aggregate or anonymized data that may have been created from Personal Information but can no longer be used to identify, relate to or could reasonably be linked to a Customer or a User.
Our “Websites” and “Sites” mean and include: www.decen-masters.com, www.decentralizedmasters.com www.accelerator.decentralizedmasters.com, www.decentralizedmasters.circle.so, and any other websites or online platforms that the Companies may operate from time to time.
Information we collect
We need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.“Customer” means a natural person who signs up for our services.
Name, Address, Country of residence, Phone number, Email Address; Log-in credentials; your billing information; information about your transactions with us
Bank account number, Payment card number
Settings and preferences you select in our Services
Information about the transactions you made relevant to our Services, such as the amount, currency preferences, date
We collect a variety of information that you provide directly to us. For example, we collect information from you through:
- The Services you use or processing your orders
- Requests or questions you submit to us via our Services
- Your participation in our Services
- Account registration and administration of your account
- Uploads or posts to the Services
- Requests for customer support and technical assistance
- Communications: Survey responses, information (including call recordings) provided to our Customer Support team, including communications with online interfaces
- User-generated content you provide to us, such as when you comment on content on the Services, review a class, or participate in the public forums
- Your provision of information to us about your experience in the subject matter and topics covered by our Services and educational content.
Information we collect Automatically
Information about the device, operating system, and browser you’re usingOther device characteristics or identifiers (e.g. plugins, the network you connect to).
Activity information: Information about what you view or click on while visiting our Sites and Apps and how you use our Services, including the number of clicks, pages viewed and the order of those pages, date and time of use, content watched, total minutes watched, and other similar information about how you use the website.
Diagnostic and Troubleshooting Information: fInformation about how our Services are performing when you use them, i.e. service-related diagnostic and performance information, including timestamps, crash data, website performance logs, and error messages or reports
See our Cookies Policy for more information.
Information we Obtain from affiliates and third parties
We may obtain information about you, such as your basic customer information, transaction information and Service or product usage information, from our Affiliates as a normal part of conducting business and providing the Services.
We may obtain information about you from public databases, such as from government sanctions lists or screening lists, and any other publicly available information or other public data as necessary; public data.
We may receive information such as your name and contact information from our marketing partners, including in some instances what marketing content you viewed, interacted with, or the actions you take on our Sites. We may receive additional information such as demographic and statistical information that we may attribute to you based on your assignment to certain statistical groups. We use this information to supplement the information that we collect directly from you in order to derive your possible interests and to provide more relevant experiences for you and improve our products, analytics, and advertising.
If you access the Services through a third-party connection or log-in (e.g., through a social network or social media app) you may allow us to have access to and store certain information from your social network profile. This can include your name, gender, profile picture, your “likes” and check-ins, and your list of friends, depending on your settings on such services. If you do not wish to have this information disclosed, do not use a social networking connection to access the Services. For a description of how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings.
We receive information about your Site usage, interactions, and any survey responses (including prior to account creation, in some cases.
If you use your account with us to conduct a transaction with a third party merchant, the merchant may provide us with data about you, such as your name and contact details, and your transaction with that merchant
We may use third party service providers to conduct in-app surveys to better understand our Customers’ experience and improve our Services. The information we receive from our research partners is pseudonymous
How we use your information
We use your personal information to deliver, personalize, operate, improve, create, and develop our Services, to provide you with a secure, smooth, efficient and customized experience as you use them, and for legal compliance, loss prevention, and anti-fraud purposes.
We use certain information that is necessary to conclude and perform our Customer Agreement or other relevant contract(s) with you. We will need to terminate your account if we cannot process your personal information for such purposes.
Provide the Services. In order to provide you with our Services, allow you to set up a customer account and profile; to create and maintain your customer account.
Provide Customer Support. Communicate with you and provide support; respond to your request for information and provide you with more effective and efficient customer service; provide you with updates and information about our Services.
Send Service Communications. To send you administrative or account-related communications about our Services, which can include security updates or transaction-related information, through email, telephone, or in-product/push notifications. You may not opt-out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes.
Third Party Service Providers. We provide access to or disclose your information to select third parties who perform services on our behalf. They have access to perform these services but are prohibited from using your information for other purposes. They provide a variety of services to us, including billing, sales, marketing, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, and legal services.
Safeguard the Services: To promote the Safety, Security and Acceptable Use of the Services in accordance with the Terms of Service and the Customer Agreement, To verify accounts and related activity, find and address violations of our Customer Agreement or policies (including our Prohibited & Conditional Use Policy), investigate suspicious activity, detect, prevent and combat harmful or unlawful behavior, detect fraudulent behavior and to maintain the integrity of our Services, including account takeover prevention and support.
Compliance with Applicable Laws. Our Services are subject to laws and regulations requiring us to collect, use, and store your personal information in certain ways. If you do not provide the personal information required by law, we will have to close your account and terminate provision of our Services to you. We may access, read, preserve, and disclose information as required by law, regulations, law enforcement, government requests, court orders, or for tax purposes. Examples include:
- Civil, commercial, criminal, or consumer protection matters: complying with court orders or regulatory inquiries, such as those under the Irish Competition and Consumer Protection Act 2014, US federal and state consumer protection and privacy laws, subpoenas, or the Singapore Criminal Procedure Code 2010.
- Corporate and taxation matters, and applicable tax codes.
- Regulatory matters.
Identity Verification. We are generally required to collect various pieces of personal information to properly identify or verify your identity and comply with other specific anti-money laundering (“AML”) or sanctions laws/regulations. All such information is securely maintained by Company and its service providers, and is only disclosed where permitted by law.
Data use for our Legitimate Interests. We rely on our legitimate interests or those of third parties (like our other Customers and in some cases, the general public) where they are not outweighed by your rights and freedoms.
- It is in our interest to understand how you interact with the Services in order to customize and/or improve our products and Services and enable accurate and reliable reporting, and otherwise improve our Services and your experience with our Services. In order to perform core metrics, customize your experience with our Services and to generally improve our Services, we collect information about your online activity while you are using the Services (for example, when and how often pages on our Sites are visited, and our Services are used).
To provide marketing communications to you. We use your information to send you targeted marketing communications through channels you have consented to (such as email, mobile, or by SMS). You may also see ads for our Services when you visit other apps and websites.
- It is in our interest to promote our products and Services that you may be interested in.
Legal Requests and Law Enforcement. We preserve and share information with others, including law enforcement, civil litigants, and others who may issue legal requests.
- It is in our interest and the interest of the general public in thwarting and addressing fraudulent activities, unauthorized Service usage, violations of our terms or policies, and other harmful or unlawful behaviors. This includes safeguarding ourselves, our personnel, assets, and the Service, as well as our Customers and others, through investigations or regulatory inquiries. We're committed to upholding our legal rights, resolving disputes, securing our platform and network, verifying accounts and activities, combating harmful behavior, and detecting and preventing fraud, abuse, spam, and other negative experiences. Additionally, we aim to prevent instances of death or imminent bodily harm.
To promote safety, security and integrity. Outside of performing our contract with you, we may use and analyze your information to protect the integrity of our Services.
- It is in our interest to prioritize securing our platform and network and ensuring the safety and satisfaction of our Users and Customers. This involves verifying accounts and activities, addressing harmful behavior, and actively combating fraud, abuse, spam, and other negative experiences to maintain a secure and positive environment for all.
To research and innovate. We conduct surveys to gather feedback on your experience with our Services, which helps us conduct research and drive innovation in areas relevant to our offerings.
- It is in our interest to enhance and refine our Services based on insights gathered from research surveys and interviews, benefiting both our interests and those of our Customers.
To provide Customer Support. We utilize our Customer Support team and research team, including electronic online interfaces, to deliver communications and support services to our users.
- It is in our interest and our Customers’ interest to provide customer support and to improve our Services.
Information based on your Consent – to Enable Settings. When we use your information based on your consent, you have the right to withdraw your consent at any time (which will not affect our prior use of your information, based on your previously given consent).
- To enable Service-based settings. Collecting information that you allow us to receive through the Service-based settings you enable, which are used to provide the features or Services described when you enable the setting.
Information based on your Consent – To provide marketing communications to you. To send you targeted marketing communications through email, mobile, in-app, and push notifications or by SMS. You may also see ads for our Services when you visit other apps and websites
How long we retain your personal information
We retain your information as necessary and as needed to provide our Services, comply with legal obligations, or protect our or others’ interests.
In line with these considerations, we delete information that is no longer needed for the above purposes when you close your account, or when you request deletion of your information.
Our Sites and Services are not directed to persons under the age of 18. We do not knowingly target, request or collect any information about persons under the age of 18. If you are under the age of 18, please do not provide any personal information through the Sites or Services. If a User or Customer submitting personal information is suspected of being younger than 18 years of age, then Company will close the relevant Customer or User account, and will take steps to delete the individual’s information as soon as possible.
How we protect your information
We take technical and organizational security measures to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to the Company via the Internet.
We maintain a comprehensive information security program that employs commercially available physical and IT securitization tools, including but not limited to:
- Firewalls;
- Segmented Data Storage;
- Encryption;
- Multi-factor authentication; and
- Policies providing for least privileged access to data across our organization.
Note, however, there is no way to completely eliminate the risk of a data security incident. If we do suffer one that affects any of Your Personal Information, we will report the same to You as per applicable data breach notification laws.
You should also do your part to keep Your account information safe and secure, by asking that You create a sufficiently complex password for Your account and not share it with third parties, as outlined in our Terms of Service
Your rights and choices
Depending on your jurisdiction, you may have the right to make certain requests regarding your “personal information” or “personal data” (as such terms are defined under applicable law, and collectively referred to herein as “personal information”). Specifically, you may have the right to ask us to:
- Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we disclose personal information.
- Provide you access to and/or a copy of certain personal information we hold about you.
- Correct or update personal information we hold about you.
- Delete certain personal information we have about you.
- Object to or restrict processing of your information
- Revoke your consent for the processing of your information
- Transfer your information to a third-party provider of services
- Opt out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.
You can also opt out of our marketing communications and otherwise exercise Your privacy rights by emailing us at: support@decentralizedmasters.com
Changes to this policy
Any changes to the Policy will be posted directly on our Website and reflected with a new Effective Date at the top of this Policy. We encourage You to review the Policy each time You visit our Website to see if it has been updated since Your last visit.
www.decentralizedmasters.com, www.accelerator.decentralizedmasters.com, and
www.decentralizedmasters.circle.so websites.
2. A member (any visitor or other person using the website) may contact DM Intelligence LLC using the following information:
Email Support Hours of Operation
24/7 (We will contact you within 24-48 hours Monday-Friday)
"Live" chat support hours.
Monday - Friday 10:00 a.m. EST - 6:00 p.m. EST
Office
DM Intelligence LLC
Sharjah Media City, Sharjah, UAE
Email: support@decentralizedmasters.com
Phone: 00971552483764
3. Review the Terms & Conditions.
Collection of information:
1. The website actively collects member information such as first and last name, age, city and state, email address, gender, date of birth and information through registration forms, applications, voluntary surveys, contests, purchases and participation in public forums such as bulletin boards.
2. The site reserves the right to passively collect information related to site usage, such as time spent on the site, areas visited, and sites linked to and from. In the future, the site may collect additional information and may install cookies on members' hard drives.
3. The site allows members to make personal information available in public forums, such as bulletin boards, to the extent that members choose to disclose such information.
4. If a member contacts any employee or affiliated person, a record of that correspondence may be maintained.
5. The site is prohibited from conditioning a member's participation in an activity on the member disclosing more personal information than is reasonably necessary to participate in that activity.
Use of Information
1. Personal information is used for record keeping, site management, site activities, fulfillment of requested transactions and marketing only to members who have consented to such marketing. This may be in the form of email, text messages or direct mail, among others.
2. Personal information collected from members is not disclosed to third parties, except for companies with which the website is affiliated by common ownership.
Digital tools such as Google Analytics, and Google Ads may install cookies in the browsers of users of DM Intelligence LLC websites in order to provide better targeting of advertising and for analytical measurement of the websites.
For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
The Site may retain third parties to review certain personal information to advise you on demographic and marketing issues, generally on an aggregate basis, and only after such third parties have agreed to maintain the confidentiality, security and integrity of any personal information obtained.
3. Blocking Cookies in the Browser
To learn how to block cookies in Chrome, visit this page.
To learn how to block cookies in Edge / Bing visit this page
To learn how to block cookies in Firefox visit this page
4. Opting Out of Ad Tracking
Our advertising partners may use tracking technologies that are not overridden by your browser's cookie blocking settings. To prevent tracking for advertising purposes, you can use tools that prevent the tracking of information for advertising purposes:
The NAI’s opt-out platform
The DAA’s opt-out platform
You can also learn more about how to opt out of Google Analytics by going to
https://tools.google.com/dlpage/gaoptout.